How do I return an item?

Refund/Return Policy:

Original sales receipt must accompany returns. Original shipping paid on an order is not refundable.

We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

• without showing signs of wear or damage in any way

• within 7 calendar days of the delivery date

• must not be a special order or a custom order

• unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a refund.

Refunds are contingent upon inspection of item(s) once we receive it.

There is a 20% restocking fee for returned items that are not being exchanged and are not damaged. 

Customer is responsible for all shipping costs if not damaged or incorrectly shipped. 

Items that appear to be installed will not be refunded unless defective. 

If defective please provide with your return exactly the issue in detail so we can easily verify the claims made. 

Return Address: 

Patrick's Heating and Cooling Supply
1625 W 31st St
Kansas City, MO 64108